Chris Caplinger

Recent Posts

A Quick Cheat Sheet for Building an Information Governance Program

May 23, 2017 by Chris Caplinger

Tags: File Plan, Information Governance Program

Starting an information governance program within your organization can be an intimidating project. The first thing to consider is that IG should encompass the entire enterprise to be effective. Let's highlight a few areas to get you off on the right foot.

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8 People You Need on Your ECM Team to Ensure Information Governance

November 15, 2016 by Chris Caplinger

Tags: ecm

If ECM was easy, you wouldn’t hear about so many failed implementations. Like any endeavor, one of the primary keys to success is assembling the right team. Any team seems to work best when you have some variety in personalities mixed with the right skill sets. To truly be successful with your ECM (Enterprise Content Management) solution, you will need several key players with the talent and skills to find success.

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3 Keys to Information Governance Program Success

October 21, 2016 by Chris Caplinger

Tags: Information Governance Program, SharePoint

The majority of organizations have at least attempted to create an information governance program. Some have been successful and some not so much. Over the past few months, I’ve spoken with both types of organizations. In most cases, the successful ones all had the same common denominator: All of them had a leader, a clearly defined goal and made sure the program aligned with the business need.

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Selling Information Governance to C-Level Executives

October 11, 2016 by Chris Caplinger

Developing the skills necessary to engage in a strategic dialogue with C-Level executives is not easy, especially as it relates to information governance (IG). These individuals have too much on their mind, but there are some things that you can do to make it a lot easier – and have much greater success when you do.

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5 Things CIOs Must Know About Their Information Governance Program

August 16, 2016 by Chris Caplinger

Tags: CIO

In most organizations anything having to do with information falls under the umbrella of the CIO. The concept of information governance is surely at the top of that list. Traditionally, the task of governing information hasn’t exactly been the CIOs sweet spot over the last decade or ever. Therefore, we wanted to share 5 (five) things a CIO needs to know about information governance to be successful.

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Shep Hyken: Use Customer Data to Create a Better Customer Experience

November 4, 2015 by Chris Caplinger

Tags: ROT, CRM

Our good friend Shep Hyken blogged this week about too much data not being a good thing in customer service. Ecstatic that such as well known customer service guru is talking about information governance (#infogov) we thought we'd share his thoughts with all of you.

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What is Dark Data and How Can It Be Cleaned Up?

October 9, 2015 by Chris Caplinger

Tags: Dark Data

I recently came across a great blog post on a term called Dark Data and the importance of cleaning it up. According to Gartner, Dark Data is the information assets organizations collect, process and store during regular business activities, but generally fail to use for other purposes. This very well written post by Rick Delgado (@ricknotdelgado) discusses several aspects about the importance of cleaning up this dark data. My post will just summarize the key points, but I highly recommend reading the post directly.

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After You Die, What Happens To The Digital You?

September 22, 2015 by Chris Caplinger

Tags: Disposition

I’m going to take a short detour off business today and post something a little different. Have you ever wondered about the disposition action for the “digital you?”

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OneDrive Adds Governance Controls

August 5, 2015 by Chris Caplinger

Tags: OneDrive

In a recent article on the Office Blog, new IT management controls were introduced for OneDrive for Business. While the author, Reuben Krippner, called these management controls, it was evident that these are mostly governance capabilities being added to their business based cloud file storage. Thank you Reuben and glad to hear Microsoft is taking Information Governance seriously.

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File Servers: 7 Tips for Managing Files as Records

July 1, 2015 by Chris Caplinger

Tags: File Plan, Records Management, Records Retention, File Servers, File Shares

I am not here to tell you to leave all of your information on (file shares in) file servers, however we have learned after working with many customers needing Records and Information Management solutions that sometimes it’s just better to leave your files in place. At least for a while. Placing record retention policies on files (on your file servers) is very feasible if you stay within reasonable bounds.

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