3 Achievable Ways to Grow Your Information Governance Program

April 19, 2017 by Andrew Borgschulte

Tags: File Plan, CRM

Starting (or growing) an information governance program can sometimes be difficult. Below, we have laid out 3 simple ways to move things forward.

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3 Achievable Information Governance New Year's Resolutions

January 5, 2017 by Andrew Borgschulte

Tags: File Plan, CRM

As we begin this new year, everyone is making their New Year's resolutions: losing weight, eating healthier and maybe saving some money. A new year is a fresh start and a chance to look ahead and set goals. Aside from putting the cookies down, let's discuss some New Year's resolutions we can achieve in 2017.

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The Certified Records Manager (CRM) Certification: What You Need to Know

September 13, 2016 by Julie Lintner

Tags: CRM, certification

The Certified Records Manager (CRM) certification is the primary certification of the Records and Information Management (RIM) profession.  It is designed for experienced professionals with management-level responsibilities.

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Shep Hyken: Use Customer Data to Create a Better Customer Experience

November 4, 2015 by Chris Caplinger

Tags: ROT, CRM

Our good friend Shep Hyken blogged this week about too much data not being a good thing in customer service. Ecstatic that such as well known customer service guru is talking about information governance (#infogov) we thought we'd share his thoughts with all of you.

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